KFC Is Looking For Restaurant General Manager

Free State

The purpose of the role is to to lead and oversee the management of all aspects of the KFC restaurant business. Through coaching, developing, motivating and engaging all in store employees, create a culture to be proud of. Through ‘beat year ago’ mentality you will ensure the continued growth and success of the KFC brand by developing and communicating a breakthrough strategy which delivers outstanding business results. By Driving Hospitality with Heart, ensure that every customer has an outstanding experience & product.

Job Functions:

PEOPLE – 30%

All employees understand the relevance of the culture principles to their roles and live and breathe the principles on every shift

Utilize the KFC Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times

Actively utilize recruitment systems and tools

Rigorously follow legislative requirements associated with recruitment of employees

Follow up with new starters ensuring they have returned all relevant ‘New Employee’ paperwork prior to commencing their employment with KFC SA

Proactively manage and oversee all new employees through their Induction and in store Training Timetable

Maintain up to date employee files and training records for all employees

Conduct and complete robust Performance Appraisals and IDP’s with all managers and employees in line with the company guidelines and timescales, in order to drive a high performance culture in store

Proactively develop team members and managers, ensuring a robust ‘talent pipeline’ is in place

Plan and facilitate regular Management and Team meetings in line with KFC SA’s RGM Success Routines.

Proactively and consistently manage all in-store Employee Relations issues, updating Area Coach and PCM, as appropriate

Track team absence, taking action in line with KFC’s Code of Conduct where appropriate.

All statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary

All employees to be fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures

Company Security Procedures to be rigorously followed in order to ensure the security of people, premises, stock, equipment and monies at all times

From time to time, conduct Team Member disciplinary enquiries

CUSTOMER – 20%


Create a customer focused environment which is appealing to KFC’s diverse customer base

Rigorously complete period Compliance evaluation and implement actions to ensure resolution of issues and to drive consistent improvement.

Manage all customer complaints in line with company policy, escalating issues to Area Manager, where appropriate

Fully comply and adhere to RGM Success Routines

Regularly review Customer feedback reports, communicate action plans for execution to ensure the restaurant is consistently achieving the company standard

Robustly follow up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required

Utilize company tools and reports so that your store consistently provides an excellent level of customer service (e.g. prep for peak, condiment planner etc)

SALES- 30%


Through exceptional operational standards to customer service, consistently seek to maximize the sales in your restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets

In conjunction with the local marketing team, discuss and execute local marketing activities to optimize potential sales growth

Understand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business

Build Know How of surrounding KFC restaurants, sharing best practice across area and region

Develop a strong sales culture in your store, setting team members and managers clear sales targets for every shift

Manage team member incentives and drive regular recognition in store.

Points of sale to be up to date at all times and team trained on all new products enabling them to drive sales

PROFIT – 20%


Maximize the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food).

Develop a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs

Accurately forecast sales and labour to reflect trends and promotions

Accurately complete team & management schedules one month in advance and submit to Area Coach

Prepare and plan for Monthly Business review with Area Coach

Actively utilize system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies

Complete a robust financial audit monthly and communicate results to Area Coach along with Action Plan to drive improvement, where appropriate

Rigorously follow up on official financial audit action plan completed by YUM

Robustly and regularly review and analyse daily, weekly and monthly paperwork with particular focus on manager’s diary, shift success routines book and food safety management system

All Management folders to be maintained in line with success routines

GENERAL


Duties for Area Coach if and when required

Provide support for KFC restaurants within your area, as required

Attend Area Meetings

Attend RGM ‘Round Tables’, if and when required

Manage new product roll outs

Involvement in Area/Regional Projects, if and when required

Act as an ambassador of KFC at community/commercial events

Embrace and embed new and/or changes to KFC SA/YUM! systems and processes

Search for talent outside the KFC Equity business & escalate CVs etc to Area coach & HRBP

Prepare & present Business results at bi-annual RGM Stewardships

On occasion, act as MOD (Manager on Duty) in the restaurant

Education:

Completed Matric Certificate

Post matric qualification (Diploma in Retail /Hospitality/Business Management)

Minimum 3 years Management experience

Other skills required:

Previous restaurant or similar experience

Previous experience of managing a diverse workforce Commercial Awareness Understanding of P&L

Demonstrates strong Sales Focus

Coaching Basic HR/IR knowledge (disciplinary/grievance process)

Strong Customer Orientation

Strong Communication skills, at all levels

Presentation Skills

A track record of developing people