Assistant Store Manager sheet street

Century City, WESTERN CAPE, South Africa

Purpose

In the absence of the Store Manager, complete efficient execution of store operations to ensure that all store targets are met, that all associates are engaged and are performing at an optimal level in order to enhance customer experience and to maximize sales.          

Key Responsibilities

Stockroom:

·         Receiving and unpacking stock from couriers in order to replenish/merchandise sales floor.

·         Consigning in of stock to identify audited boxes.

·         Audit boxes by checking each item of its content in order to identify stock queries.           

·         Oversee the maintenance of the stockroom in order to meet housekeeping standards.                                                                                                                                         

·         Administration:

·         Enforce operations policy and procedures to ensure compliance across all areas of store operations.                                    

·         Enforce legislative practice on Health & Safety to minimize risk/injury in store for customers and associates.

·         Consolidate all documents to ensure that documents are correctly filed and kept as stipulated in the Document Retention Policy.       

Sales Floor:

·         Open and close the store promptly according to trading hours.                                        

·         Implement practices that maintain overall store atmosphere by ensuring cleanliness of windows, cash desk and entrance at all times.                                                        

·         Coordinate adequate staff presence on sales floor to assist customers effectively.             

·         Complete daily floor walks in order to communicate areas of improvement to associates.  

·         Checking of promotions to ensure correct implementation.

·         Review merchandise magazines and compare current merchandise standards and to implement updated Visual Merchandise looks.

·         Complete monthly bay counts to ensure optimization of space utilization.

Cash Desk:

·         Ensure all hardware/software/stationary used for trade are available in order to maintain service levels.               

·         Ensure floats are correct and issued correctly to ensure sufficient change in tills.               

·         Enforce cash desk housekeeping standards to ensure cash desk is neat, tidy and clear of stock.                             

·         Enforce sales; returns; cash up and banking processes/practices to reduce risk.

 

People Management:

·         Use relevant internal systems (mrpFlow) to complete tasks (processes (on-boarding; leave; terminations) on time and in full to ensure payroll deadlines are met.                             

·         Schedule and approve timesheets for staff on Day force based on operational demand in order to maximize employee contracts.                             

·         Consistently apply the company policy and procedures of discipline; incapacity; shrinkage; systems; training and development of associates to effectively manage staff.

·         Implement and promote a service driven culture that reflects the company's values to enhance customer experience.                                     

·         Address all customer complaints in the appropriate manner to ensure a resolution is met.

Stock Management:

·         Review correct stock levels to ensure adequate stock on hand.                                     

·         Identify opportunities by communicating product performance to location planning team to enhance sales.               

 Stock Takes:

·         Perform all cyclical stock takes according to the communicated schedule from H/O in order to identify risk/losses.                                                                                      

·         In the event of high shrinkage (1.3% >), perform financial stock take in order to achieve a point in time shrinkage result.

·         In the event of a burglary/incident, perform burglary stock take within 30 days to establish loss.                                                                                                                                                                                                                                                                                           

Requirements

Education:

·         Grade: 12.

Experience:

·         1-3 Retail Management experience.

Knowledge/ Skills:

·         Retail trade.

·         Customer service.

·         Computer literate.